FAQs

For your convenience, our most common customer questions are answered right here.

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Q: What is “Instant”, “Stay” and “Away” on my alarm keypad?

A: There are three main way to arm your alarm system, AWAY, STAY and INSTANT.

Each arming mode and its use, are outlined below:

AWAY:

The AWAY mode of arming the alarm system allows for the user to leave the premise through an
entry/exit door and while also enabling any installed motion detectors on the system. This is the most
common means of arming the alarm system when leaving the premises unoccupied. On most systems,
after arming in the AWAY mode, the keypad(s) should begin making an audible countdown beep
indicating that the system is arming and the premises should be vacated at this time. The countdown
beep will become more rapid during the last ten seconds before the entry/exit timer has elapsed. Upon
re-entry to the home through an entry/exit door, the keypad will start an audible countdown beep
during which the system should be disarmed. The last ten seconds of this countdown indicated the
alarm is about to active and go into alarm.

STAY:

The STAY mode of arming the alarm system allows for the user to leave the premise through an entry
exit door and while not enabling any installed motion detectors on the system. This mode of arming the
alarm system is intended when there may still be occupants while the system remains armed. Motions
will not be armed so that any occupants will not cause a false alarm condition. All perimeter devices and
entry/exit doors remain active and armed. Any installed glass break detectors on the system (such as in
bedrooms) will remain active and armed. On most systems, after arming in the STAY mode, the
keypad(s) will make a single audible countdown beep indicating that the system is arming and the
premises should be vacated at this time. After hearing this arming beep, users usually have 45 seconds
to exit through a designated entry/exit door.

INSTANT:

The INSTANT mode of arming the alarm system removed the entry/exit delay and renders the doors
active upon arming. Any installed motion detectors are not enabled. This mode is best used when no
person is expecting to come or go from the premise while the system is armed. There is no audible
countdown timer and no entry exit is possible without setting the alarm off until the system is disarmed.
If you have any questions, please call us or consult your alarm system owners manual. Test your system
regularly and get to know your system so you can use it safely.

Q: My smoke alarm is ‘chirping’ about once a minute. What should I do?

Your home is likely equipped with smoke alarms which are powered by 120 volt electricity and a 9 volt battery (as back-up).

You will need to replace your 9 volt battery (use alkaline) to restore the smoke alarm. Batteries in smoke alarms usually last 12-18 months.

It is a good idea to replace the batteries in all smoke alarms annually, before you have a low battery ‘chirp’ starting at about 4am. Use caution when using a ladder.

If your home is equipped with a Standguard Security smoke detector, this device is connected and powered by the alarm system control and does not use batteries. The alarm system control is powered by 120 volt electricity and rechargeable stand-by batteries. The smoke detectors do not make a ‘chirp” sound.

The control panel is designed to send a signal of ‘low battery’ if the battery is no longer able to be charged. Typical life on control batteries is 4 years.

Q: Why is my motion sensor causing false alarms and not allowing me to Arm the system?

A motion detector may activate falsely for several reasons. It could be the result of improper placement/aiming of the device, such as placing it above a heater or furnace. it could also be that the room that the motion is “looking at” has changed since installation and now has something that could be causing the motion to activate inadvertently. A false detection could be also caused by the movement of objects such as balloons, blinds, and curtains within the range of a motion detector.

If false alarm activations continue, the motion detector may require relocation or adjustment by our technicians.

Q: My ‘chime’ used to make a noise every time my door opened. Now it doesn’t.

The ‘chime’ feature of your system can be switched on and off. To toggle this feature, most systems simply require that you enter the four digit user code and the “chime” key (often on the number 9 key). Simply open the nearest perimeter door to test.

Q: I would like a new yard sign or window stickers. How do I obtain these?

Call Standguard Security and we will make arrangements for you to receive a new sign and/or window stickers.

These serve as good deterrents to crime, but must only be used on actual alarm sites that Standguard Security monitors, as the police and sheriff’s department rely on the signs in case they need to contact someone in case of emergency.